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1. Will the shipping process be in discreet ?

Sure. 100% discreet packing, your order will be packaged with a normal box (Neither company name nor product name would be seen on the box, so you don't need to worry).

2. What should I do if I face any product defects?

Secret Lover offers 30 days money back guarantee and 1 year warranty for all our products. If you meet any defective products, please send an email to our Customer Support at with photos of the products, order number and a short description of the defects.

3. Are all products sold on Secret Lover made from body safe materials?

In Secret Lover, we value the safety of our customers most. All products we sold are made from body safe materials such as medical grade silicone. We speak NO to all sexual wellness which may cause harm to the human body. 

4. What payment methods are accepted at Secret Lover?

We accept Paypal, Visa, Master.

5. Can I cancel the order?

We can cancel the order before shipping. But as for the shipped order, we have to say sorry that we can't cancel the order because we have handed it over to the carrier for transportation, we have no right to stop the shipment in transit.

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