Shipping & Returns

Shipping：

• Standard Shipping: $7.99, Free Shipping Over $59
• 4~14 days fast delivery (USA, Canada, Australia, The United Kingdom,  France, Germany, Spain, Italy)
• 5~16 days delivery for other European countries
• 7~20 days delivery for the rest of the countries
• 100% discreet packaging (There would be a normal box outside our packaging. Neither company name nor product name would be seen on the box. So, you don't need to worry.)

The shipment will be arranged within 36 hours after the order has been placed. As soon as the Logistic company provides us the tracking number, Secret Lover will provide it to you via email. (usually takes 48-72 hours)

Due to the impact of the COVID-19, the shipping perhaps will be delayed. However, we will do our best efforts to deliver the package safely and quickly. If you have any questions during this period, please contact us at info@secretlovertoys.com.

Returns & Warranty：

We offer returns or refunds for arriving damaged or defective items. But damages caused by improper operation, overused abrasion and disassembling the product are excluded from our warranty terms. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

We offer a 30-day no risk money-back guarantee and 1 year warranty. Refund or Replacement for damaged or defected products within 30 days after the delivered date without charge. If you feel your product has a manufacturing defect, please email us via info@secretlovertoys.com. (Tips: Please attach photos, order number and a short description of the defective products which will accelerate the process.) The period for getting a refund is usually within 7 days.

Within 30 calendar days of receipt of delivery, you can change it or return it because you don’t like it or you have changed your mind. Please note that we will refund you the price paid for the product, as well as the delivery charges. However, we cannot be responsible for the return shipping costs that, unfortunately, will have to be covered by your side.